THE POWER OF PARTNERSHIP: MEETING STUDENTS WHERE THEY ARE

Recorded September 20th, 2:00pm EST

Previously Recorded: Thursday, September 20th, 2:00PM ET

CPE Credits: 1.2

NASBA ID#: 107824 

Program Level: Intermediate: Building on Basic Card Program Experience

Program Prerequisites: None

Presenters: Marybeth Unsworth, Director of Relationship Management for North America, Flywire; Betsy Burton Strunk, Director of Sales, BankMobile, Judith Flink, Senior Sales Advisor, Flywire; David King, VP of Engineering, Flywire  

Paul Vallas, former CEO of Chicago Public Schools, was tasked by the Illinois governor, to work with a team to turn around Chicago State University. The university has faced years of declining enrollment and strained finances. At the beginning of his tenure at the university, Mr. Vallas reached out to Judith Flink, a 30-year veteran at University of Illinois system. After spending months on campus, Judith reached out to expert vendors in the field to assist with enhancing student services, while gaining efficiencies. C

Chicago State University needed a holistic approach to managing business processes on campus. Thus, the university brought in an enhanced refund management system, an unrivaled international payment service and an innovative suite of student financial services products.Chicago State University needed a holistic approach to managing business processes on campus. Thus, the university brought in an enhanced refund management system, an unrivaled international payment service and an innovative suite of student financial services products.

The Chicago State story is not uncommon in higher education. With the dramatic reduction of higher education funding, coupled with the continued decline of financial aid purchasing power, it is essential that higher education institutions decrease expenses while gaining efficiencies. Likewise, there is a call to improve student service and retention rates. It is more critical than ever to meet the needs of Gen Z and Millennial students. Emerging innovative technologies afford colleges and universities the opportunity to meet these needs.

This presentation shows how a team of providers has leveraged technology to improve student satisfaction, increase cost-effectiveness, and gain internal efficiencies in the business office. Hear how the institution provides a blended service model targeting the next generation of students and families.